Details on how to order.
Please read this page fully before ordering.
At the moment we can take payments by cheque or by paypal only. Address to send your cheque to will be emailled once you have ordered. If you choose to pay by paypal then a paypal invoice will be sent once the order has been received - this is a manual process not a automatic one. Please make sure you enter a correct email address on your order - or I won't be able to do either of the above.
Ordering online is quick and easy. Simply add items to your shopping basket as you browse the store. If you require more than one of an item, then simply alter the quantity in your shopping basket.
Paw Prints endeavors to dispatch all orders of items in stock within 10 days - although most will be dispatched within 3 days. If an item is not in stock then you will be informed, and given an expected delivery date.
Postage Charge - all postage charged is at cost - once you have placed a order I will email you with the postage costs - then you can decide whether to proceed - alternatively feel free to email me for these details before ordering. Postage costs have risen greatly over the last few years and unfortunately this is something that is passed onto you the customer. Dog food is very heavy and costs a lot to send. A 15kg sack of dog food for example will cost £20 to send royal mail parcels.
Collection - I am more than happy for items to be collected to save the deliver costs - this is by prior arrangement - address will be given once we have established you would like to collect. We are based near Trowbridge, Wiltshire, UK.
Refund Policy - Refunds will be given to all items returned within 2 weeks of receipt - please advise me you would like to return your goods and I will email you the address (all returned goods must be in the condition they were sent out). Goods value only will be refunded (not delivery), unless the goods are faulty.
Paw Prints E-Mail